This document outlines the privacy processes for SOFTSHELL HOSTING LTD of the www.SoftShellWeb.com website (“Site”) and its associated trading names "SoftShellWeb", "SoftShellWeb.com" and "SoftShellHosting.com".
We respect your right to privacy and support the recently introduced General Data Protection Regulation (GDPR) enforced on 25th May 2018. In the following sections we will cover which data we collect, how that data is used, where that data is processed, how we secure that data and how you can update, correct or opt-out that data being used.
Right to provide consent
What personal information do we collect from the people that visit our website?
When ordering or registering on our Site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
Collection of personal information
We collect information from you when you register on our Site, open a ticket, contact us via email, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our Site. In order to complete purchase of our products or services and in the interests of security, you may be asked to provide your full name, email address, mailing address, phone number, credit/debit card information, business/organisational information (if applicable) and other personal information.
As a provider of Domain registration also known as a "Domain registrar" and SSL certificates, we are required to provide certain information to our trusted 3rd parties in order to provide those services. This may include personal data such as full name, physical address of the customer or business/organisation and telephone number.
The trusted 3rd party of Domain registration will make such information publicly accessible through the use of Domain WHOIS lookups. The trusted 3rd party of SSL certificates will make information such as Organisation Name, Department, Location/City, State/Province and Country available to the public. By purchasing a Domain or SSL certificate the customer agrees that we will transfer his/her personal data to our trusted 3rd party, in order to provide that product or service.
Use of personal information
We will not sell, exchange or transfer your public or private personal information outside of SOFTSHELL HOSTING LTD, its associated trading names, trusted partners and 3rd parties without your consent, other than the exceptions listed below. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our Site in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To administer a contest, promotion, survey or other site feature. • To quickly process your transactions. • To send periodic emails regarding your order or other products and services. • To send account related notifications such as invoices, renewal notifications and cancellation notifications. • To send service related emails such as planned maintenance, service updates, company newsletters and related product or service information. • To process orders of our products and services. Your information is used to verify the legitimacy of the order in the interests of Fraud and Crime prevention. Your information may be temporarily shared with Maxmind and FraudRecord, online fraud prevention providers widely used throughout the web hosting and e-commerce industries. We also use your personal data to process payments and prepare invoices. • To provide technical support and customer service. Your information helps us effectively respond to pre/post sales requests, track existing correspondence and provide technical support for our products and services.
We retain your personal information for no longer than necessary within the purposes described in this document, or for a period specifically required by law or regulation that we are obligated to follow. In the event that we are asked to delete or remove personal information, we may retain personal data to the minimum extend necessary, and for as long as necessary to fulfil our legitimate business and contractual requirements. After expiration of the retention period, we securely delete, dispose or anonymise your personal information to prevent unauthorised access, loss or theft.
Withdrawing consent (opting out)
If you wish to unsubscribe to receiving information such as periodic emails or notifications, we include unsubscribe information at the end of each email. Alternatively, or if an email is missing unsubscribe information you can email privacy[at]SoftShellWeb.com.
You can request that we stop processing your personal data and revoke consent at any time by contacting us with details at the end of this document.
Access to your personal data
You are responsible for providing current, complete, true and accurate personal information. You are also responsible for maintaining this information, and updating it promptly as necessary to ensure it continues to be current, complete, true and accurate. You can request a change of information by logging into your control panel, or contacting us.
If you provide information which is not current, complete, true or accurate, or if we have reasonable belief to suspect this information, we have the right to suspend or terminate your products or services with us at any time, and refuse all current and future services.
How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all supplied information is transmitted over End-to-End encryption via Secure Sockets Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We will process your data for the purpose of providing products or services with the legitimate interest of our business. If data is required for any other purpose, we will first request your consent for any data you provide. If you are unable or refuse to provide personal information, we may be unable to provide our products and services to you. If you opt-out of receiving notifications, you may not be made aware of outstanding payments, service related issues or other changes which may affect the availability or quality of products or services we provide.
Our servers automatically record information in "Log Files" otherwise known as "Application Data", when you visit any of our websites or use our services. This data may include information such as your IP Address, Web Browser, "User-Agent", Operating System, referring web page, session ID, search terms and cookie information. We use this information to diagnose faults and improve the security and availability of our services. With the exception of requests to remove your data as detailed in the proceeding section, any log files will be deleted no later than 12 months after they are written.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.
Transfer of data outside of the European Union (EU)
In order to provide our products, services and associated supporting infrastructure, it is necessary for SOFTSHELL HOSTING LTD to transfer your personal data outside of the European Union (EU). Our data controller trading as SOFTSHELL HOSTING LTD, with a correspondence address of SOFTSHELL HOSTING LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Any questions or requests regarding your data should be addressed via email to privacy[at]SoftShellWeb.com.
Your rights under the EU GDPR
Under the European Union General Data Protection Regulation (GDPR) you have the following rights: The right to be informed. The right of access. The right to rectification. The right to erasure. The right to restrict processing. The right to data portability. The right to object. Rights in relation to automated decision making and profiling.
Changes To Policy
Please note that this policy may change from time to time. SoftShellWeb will not materially reduce your rights with respect to treatment of personal information under this policy without your explicit consent, and we expect most such changes will be minor. Regardless, SoftShellWeb will post any policy changes on this page and, if the changes are significant, SoftShellWeb will take reasonable steps, whether by e-mail, posting on the Site home page for a reasonable period of time or otherwise, to notify you of such changes.
When SoftShellWeb receives formal written complaints (whether by e-mail through this Site or otherwise), it is SoftShellWeb's policy to contact the complaining user regarding his or her concerns. This policy and the statements outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Data Protection Officer SOFTSHELL HOSTING LTD 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom Email: [email protected]