Common FAQ

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Common FAQs


Yes, we do offer free website transfers for shared hosting, reseller hosting and business hosting. To request a website transfer from your old hosting provider, please open a support ticket after purchase.

Yes, all our hosting plans come with DDoS Protection included into the price. Our inhouse DDoS Mitigation can filter Attacks up to 500+ Gbps.

All our Shared Hosting, Reseller Hosting and Business Hosting plans come included with Imunify360 which offers an additional layer of protection against all types of attacks.
No! Not with us, there are no hidden charges with any of SoftShellWeb's services or products.
We do not offer any "free" trials however our unconditional money back guarantee ensures a risk free experience and is as good as a "free" trial!
Unless your hosting needs exceed the plans on our website, we do not offer custom plans. All our hosting plans are tailored to fit the needs of everyone from individuals to businesses. If you need help picking the right plan for you, feel free to contact us!

Yes, we offer a 30 day money back gurantee. Try us 100% Risk Free!

The servers are located in Amsterdam, Netherlands.
No, SoftShellWeb is not a reseller. We own all of our equipement and constantly expanding our capacities.
Yes this is fine as long as it is legal within the Netherlands and European Union.
Yes! We offer a very competitive 10% recurring commission affiliate program; check out more details at